NBN, News

Increase in nbn complaints

A report by the Telecommunications Industry Ombudsman has found there was an increase in complaints about services delivered over the nbn.

Residential consumers and small businesses made a total of 65,970 complaints to the Telecommunications Industry Ombudsman about their landline, mobile or internet services between 1 July and 31 December 2016.

There was a 6.8 per cent increase in complaints about services delivered over the national broadband network compared to the preceding six months (January to June 2016). Compared to the same six months in 2015, the increase was 117.5 per cent.

However the rate of increase in these complaints is slower than the rate of increase in the number of new premises connected to the national broadband network.

For services delivered over the national broadband network, 4,309 complaints were related to internet services, and 3,203 complaints were related to landline services.

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